S-easy

Scheduled Tickets & Reports

Scheduled tasks are very helpful to remind you when you have some periodic jobs to do. They allow you to set a task to create a ticket for a feature — like for a specific day, daily, weekly, or monthly.

Team Definition

Define your teams and team members (agents and 1 team leader) to be able to divide responsibilities. You can set specific categories and products (or select all categories and all products) for the team to make the ticket visible for the team members automatically in the ticket list page.

Ticket History

Your every action is stored on the ticket, plus you can check the ticket history whenever you need.

Notification Emails

Be informed for any action. You can define which action needs to trigger an email notification to your customer or your agents.

Satisfaction Survey

Measure your customer happiness when the ticket closed.

On-Premise Option

You can choose one of our on-premise packet options for some legal obligations. All you need a Windows server — we will set S-easy up into that server then for you.

You can choose one of the following databases to store your data:

• MS Sql Server
• Postgre Sql

Check our on-premise packets here.

Assign to an Agent or Team

The tickets need to be displayed in the ticket list for responsible agents or teams.

All team members will be able to see the same ticket when you assign it to the team. You can also assign the ticket to the related person directly.

Custom Fields

Every company has specific needs when it comes to ticket definition, so you can customize your ticket form as you wish. Add dropdown lists or free text areas to be able to keep more specific data for your workflow.

Client Definition

Client definition is a very useful feature when you work B2B. You can define more than one domain name for each client.

It makes things easier when you need a ticket report because S-easy can detect the domain name from the incoming emails when it creates the ticket automatically. You can then easily filter the specific client’s ticket in the report page.

Get access to S-easy today!